Disputes Resolution Schemes

It is a requirement that all financial advisers are members of a financial disputes resolution organisation. This ensures fair handling of complaints through the process of mediation by an independent organisation.

TripleA has negotiated special Group Service Provider deals with both FDR and ISO that typically delivers about $200 pa of savings to TripleA members over what they could get purchasing these services directly themselves.  See the TripleA Pricing Schedule on the Home Page for the latest prices.

Both dispute resolution services provide a range of helpful information, templates and support.

Belonging to one of the TripleA’s group deals is a mandatory condition of membership but all the transition costs are covered by us so even if you are half way through the year its doesn’t cost you anything to change.

If when you become a TripleA member you are already with either FDR or ISO its simply just a case of ticking a box on our online application process.  Everything else is then managed behind the scenes for you by the TripleA.

If you aren’t currently with FDR or ISO for your dispute resolution services then the TripleA simply covers the costs for FDR or ISO for you through to the end of the financial year.  You will need to complete the FDR or ISO application process however depending on what service you select.

Either way regardless of whether you have a 12 month notice period with your current dispute resolution provider you won’t incur any transition costs to shift schemes.

 

 

Our Service Partners

QAN Strategi Financial Dispute Resolution Insurance & Savings Ombudsman Aon